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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijExcellent service:Excellent service. Got emails every time something was updated:oredre received, despatched, entered US, etc. Quick turnaround despite coming from France to US. Better than a UK company I tried, which was out of stock ... ironic.
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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijHeel goed verpakt:Heel goed verpakt. Bestelling was kompleet. Vriendelijk afgeleverd. Dus.....alles prima in orde. Doe zo verder!
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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijZeer ontevreden:Zeer ontevreden! Een artikel besteld op 06/12/2020 en tot op heden nog steeds niet ontvangen. Na herhaaldelijk contact, doen ze me verschillende 'aanbiedingen': 5% korting op volgende aankoop, een credietnota, terugzenden van artikel (!). Terwijl de wettelijke levertermijn van 30 dagen ruimschoots is overtreden en ik dus recht heb om de verkoopsovereenkomst ongedaan te maken en ze mijn geld terug moeten storten!
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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijI have not received the paint I ordered…:I have not received the paint I ordered yet! The last I knew, it had entered the US. Nothing since.Later tonight! I got the Field Drab paint a few minutes ago. All is well!
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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijGreat products, slow delivery and communication:The products were great and well packaged, however delivery took 5 weeks to arrive and it was difficult to get a response from.I spent about 3 weeks trying to get in touch with 1001 Modelkits as the delivery tracking info hadn't changed. I can see they've put an email address on their website now so hopefully this will improve.I understand Covid/Brexit/recent weather are causing delays, however I've received similar packages (size and value) from France in less than a week. I would encourage 1001 Modelkits to look at other couriers.I would order again, but expect a long wait for delivery.
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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijsix weeks and waiting...:Ordered a model for Christmas - It's nearly February and nothing. The Hermes tracking number says 'awaiting dispatch' and the 1001 website says 'on its way'. Have twice tried to cancel the order but nothing so have raised a disputed transaction with my Bank - regretting getting sucked in by their low price and should have realised when the payment went to an overseas company. I would advise extreme caution dealing with this company.
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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijGreat service:Great service, will use them again.
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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijhas a lot of products, BUT...:has a lot of products, unbearably unintuitive however. Searched for something and it doesn't show up, instead the results are rammed with random crap nothing to do with what I seached for, when later I'm browsing and the thing I was looking for is there, huge pain in the ass trying to find anything in particular on this site.
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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijShopping experience was a delight:Shopping experience was a delight. Easy to use web page. Most of the items I required were in stock. I was a bit worried about ordering from abroad but did not encounter any problems. I was kept informed by e-mail about every step in the delivery process and my package arrived very promptly. Well impressed. Will definitely order again.
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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijI was very happy with my purchase over…:I was very happy with my purchase over all. Even though the box was flattened in transit the model was still intact. I count luck for that considering the models were resin and quite fragile and would have easily been smashed. The expediency with which it arrived to the USA was excellent. Next time I would advise not sending fragile models in envelopes but in boxes.
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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijThis is one of the very few online…:This is one of the very few online hobby stores who stock all of the items needed to build a successful model. Shipping is a fair cost to where the product is being sent from, and arrives in a timely manner.One suggestion/recommendation for the site and/or model builder is look at the instructions, prior to ordering your model to make sure you have all the correct paints, glue, transfer softeners, etc. etc. which the instructions typically list. I've had to make several orders for materials, as working into the model I did not realize I needed. An amateur issue, not to be repeated? Probably, but the cost of the shipping certainly makes me pause for the next model purchase to be made to ensure that all the materials needed are purchased.
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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijNice kits:Nice kits, reasonable deliverytime
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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijModels arrived as ordered / notified:Models arrived as ordered / notified no VAT / Duty. Keep up the good work!
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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijOrdered roughly £50 of paints in…:Ordered roughly £50 of paints in December.It’s now February, and they still haven’t arrived.I will not be attempting to buy any paints from this company again.
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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijThey have a wide variety of parts!:
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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijhey I got the wrong version:well, I made a mistake when ordering wanted the english copy of blackstone fortress escalation, clicked on the french version. I sent an email requesting that they change my order to the english version. They responded that they made the change. And when it finely came came it was the french version. :-(Partly my fault part customer service
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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijExcellent service:Excellent service, prompt turnaround. Great communication. Faultless purchase, thank you.
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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijFast delivery:
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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijExcellent service and description:
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A. A.
24 mrt 2021
Beoordeling verzameld door een derde partijTook 2 months and multiple complaints to get item:Placed an order in mid-December, money debited from card, by mid-January nothing had arrived. Sent several complaints via email and their Facebook page. Eventually the item was sent in early February.
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