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Beoordelingssamenvatting
Het aanbod is aantrekkelijk en de producten zijn van goede kwaliteit. Bestellen is eenvoudig, met duidelijke informatie en snelle levering. Klanten zijn zeer tevreden over hun aankopen en de gebruiksvriendelijke website.
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J. M.
15 aug 2025
Geverifieerde beoordelingGlisshop failed to respond and resolve my complaint about a soiled pair of shoes I received. Very disappointing. First and last purchase from them.
Antwoord van glisshop.nl
Hello, Thank you for your feedback. Following your request, we sent you a return label on the 11/07. if you did not receive it please contact us on info@glisshop.com and we'll provide a new one. Best regards, The Glisshop team
Antwoord van J. M.
Then you didn’t read my request properly. You never replied if you could send me a clean pair in time for my holiday or if you could give provide another suggestion. All I got was a return label. Pretty crap as you left replying very long at which point I could not find a solution elsewhere in time for my holiday. The shoes are now used and I’m a very unhappy customer as the stains still don’t come out
De opmerkingen weergeven De opmerkingen verbergen -
Jurgen K.
15 aug 2025
Geverifieerde beoordelingOverzichtelijk, en duidelijk
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Eliès A.
15 aug 2025
Geverifieerde beoordeling5 stars
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Lonnie E.
7 aug 2025
Geverifieerde beoordelingDe bezorging duurde heel erg lang! Bijna 3 weken en het werd in 4 dorpen verderop bezorgd..
Antwoord van glisshop.nl
Hello and thank you for leaving your feedback. We apologise for the unusually long delivery time with your order. It was dispatched on 8 July but seems to have been delayed by the carrier and was delivered to the parcel shop on 18 July. It would seem that the original parcel shop was closed during this period, which explains why it was delivered to a different address. We apologise for any inconvenience caused. Please do not hesitate to contact us in future if you experience problems with a delivery. You can reach us on the phone: 44 (0) 20 31 29 33 01 or by email : info@glisshop.com Best regards The Glisshop team
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Bart C.
22 jul 2025
Geverifieerde beoordelingEasy to navigate site, enough products, competitive price point.
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Marc A.
20 jul 2025
Geverifieerde beoordelingZeer correct en netjes afgehandeld
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Fernando K.
19 jul 2025
Geverifieerde beoordelingI placed two orders with Glisshop this month, and unfortunately, both were problematic. Order 1 (July 2, 2025): The parcel was shipped via DPD and supposedly delivered to a parcel locker. When I went to collect it, the locker was empty. The order contained large items (backpack, via ferrata set, helmet) that clearly could not fit in the locker in the first place. Later, I was informed that the package was automatically being returned to France and nothing could be done to stop it. This was extremely frustrating because I had a planned trip to the Alps and needed this gear urgently. Glisshop offered to ship the package to my destination, but since I would be moving from campsite to campsite, this was not a viable option. In the end, the order was finally resent to my home address, but far too late for my trip. Order 2: When this order arrived, two products were missing (one carabiner and a Dyneema sling), and the box showed signs of having been cut and retaped by DPD. Clearly, the package was tampered with during transit. I had to provide multiple photos and explanations before Glisshop agreed to process a refund, which they eventually did as a “commercial gesture.” The good: Communication was polite throughout. Eventually, Glisshop refunded the missing products and resent the first order. The bad: Choice of courier (DPD) was disastrous: poor handling, security failures, no accountability. Packaging seemed inadequate to prevent tampering. Customer service was reactive, not proactive. For a time-sensitive order, I expected faster and more creative solutions. Too much burden was placed on me to prove what happened, even when issues were obvious. Overall: While Glisshop did resolve the problems in the end, the entire experience was stressful and time-consuming. If you need gear urgently or rely on perfect fulfillment, think twice. Glisshop can (and should) do much better in terms of logistics partners, packaging security, and customer experience.
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Inge G.
17 jul 2025
Geverifieerde beoordelingCorrecte levering vanuit Frankrijk, steeds op de hoogte gehouden middels track en trace-code. Product bevalt heel goed, zeer tevreden.
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Hans H.
12 jul 2025
Geverifieerde beoordelingOké !
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Jeroen G.
11 jul 2025
Geverifieerde beoordelingSnelle levering, hele goede prijs.
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Herman J.
11 jul 2025
Geverifieerde beoordelingVerzending ging niet helemaal goed. Het pakketje bleef hangen op 'in transit', maar was al een paar dagen bij het oppikpunt. Met hulp van het oppikpunt toch het pakketje gevonden. De shop is okay, maar de gekozen vervoerder (Chronopost) is niet goed.
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Piet M.
5 jul 2025
Geverifieerde beoordelingprima en overzichtelijk
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Nicoline B.
2 jul 2025
Geverifieerde beoordelingperfect
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Nicky C.
25 jun 2025
Geverifieerde beoordelingZeer duidelijke webshop
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Michael V.
17 jun 2025
Geverifieerde beoordelingZeer snelle levering naar Nederland. Harte dank.
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Veronique D.
11 jun 2025
Geverifieerde beoordelingBestelling, levering en retour waren makkelijk en verliepen zoals beloofd. Snelle terugbetaling. Houd er wel rekening mee dat dit een Franse webshop is - dwz dat de pakketjes een paar dagen onderweg zijn, en je verzendkosten betaslt voor een evt retourzending. Dit staat keurig en duidelijk op de website vermeld.
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Felix J.
3 jun 2025
Geverifieerde beoordelingSimpel, duidelijk en goed
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Remco K.
24 mei 2025
Geverifieerde beoordelingGoede ervaring de levertijd is iets langer. Maar daar en tegen was het 80!€ goedkoper dan in Nederland. Dikke plus.
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Tom V.
22 mei 2025
Geverifieerde beoordelingSnelle levering, handig systeem om pakje op te halen en indien nodig retour te zenden. Zeer correcte firma!
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Jeffrey D.
18 mei 2025
Geverifieerde beoordelingAl 4 paar skies gekocht. Goed afgesteld. Top
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